Citydays

A water leak has been detected in the property.

A water leak can quickly lead to: - Property damage (floors, walls, furniture), - Leakage affecting neighboring units, - A significant increase in water consumption, - Risks of slipping or accidents.

First steps to take

1) Identify the source of the leak and secure the area

  1. Identify where the leak is coming from (tap, pipe, appliance, siphon, etc.).
  2. If possible, immediately shut off the water supply (shut-off valve or main supply).
  3. Place a container (bucket, basin) under the leak to collect the water.
  4. Use mops or towels to limit the spread. # Steps depending on the severity of the leak ### Method 1: Small leak (dripping or light flow)
  5. Check visible elements (connections, seals, siphon).
  6. Protect the area as much as possible (bucket, mop).
  7. Avoid using the affected equipment (sink, appliance, shower, etc.). ### Method 2: Major leak (continuous or heavy flow)
  8. Contact us immediately.
  9. Immediately shut off the water if this has not already been done.
  10. Try to slightly tighten accessible parts.
  11. If the leak comes from a tap, you can refer to the guide “My tap is leaking”. # If the problem persists or in case of emergency > - If the leak is significant or cannot be controlled, contact us immediately. > - Please fill in our incident report form and attach a photo or short video: Report an issue > - Our technical team will intervene as quickly as possible.
Report an incident